Stories About United Healthcare

Jerry - (Modesto, California)

My doctor asked me to see him for special instructions before my colonoscopy. Aetna refused to pay for this visit even though the insurance policy is supposed to cover preventive services. So, I am on the hook for seeing my doctor instructions on how to eat orange jello before my colonoscopy... Read More

amanda - (San francisco, california)

"We chose Kaiser HMO because of cost and accessibility. The company owner and I collaborated when researching a variety of health insurance plans, and this specific plan was the best mix of affordable cost for the company owner, low co-pay for employees, and reasonable deductibles for yearly costs... Read More

Survey Findings About United Healthcare

According to eChoiceAdvisor surveys, United Healthcare seems to enjoy high member satisfaction for selection of doctors within its HMO/PPO Network and out-of-network care. Areas of dissatisfaction are mostly related to back-end operations, i.e., communication materials, claims processing, and customer service.

The complaints probably reflect pain of United Healthcare's recent acquisition and local integration of Pacificare, now part of United Healthcare's national network.

Table 1: % Members Dissatisfied with United Healthcare Plan Features

Costs
27%
Communication
19%
Claims Resolution
18%
Customer Service
15%
Claims Processing
15%
Products and Services
12%
Out of Network Care
4%
Provider Network
0%
Specialist Care
0%

 

Source: 2011 eChoiceAdvisor Survey with 198 respondents from San Francisco Bay Area.

featured comments

mary - (hayward, california)

"United Healthcare sucks. Bad customer service. They seem quite arbitrary about disallowing claims. "

rodger - (san jose, california)

"We don't like United Healthcare PPO - we don't like price increases and poor coverage of durable medical equipment and diabetic pump supplies. "