Stories About HealthNet

Jerry - (Modesto, California)

My doctor asked me to see him for special instructions before my colonoscopy. Aetna refused to pay even though the insurance policy is supposed to cover preventive services. So, I am on the hook for seeing my doctor to fully understand the instructions on how to eat orange jello before my colonoscopy... Read More

amanda - (San francisco, california)

"We chose Kaiser HMO because of cost and accessibility. The company owner and I collaborated when researching a variety of health insurance plans, and this specific plan was the best mix of affordable cost for the company owner, low co-pay for employees, and reasonable deductibles for yearly costs... Read More

Survey Findings About HealthNet

According to eChoiceAdvisor surveys, HealthNet seems to enjoy low member satisfaction relative to other health plans. 41% survey respondents were dissatisfied with cost. Other areas of complaints include dissatisfaction with out-of-network care, provider network, and products and services covered.

This is somehwat surprising given the large number of premier hospitals affiliated with HealthNet. Apparently, back-end operation and management of HealthNet need to catch up with customer expectations for efficiency and service.

Table 1: % Members Dissatisfied with HealthNet Plan Features

Costs 41%
Out-of-Network Care 26%
Specialist Care 23%
Products & Services 22%
Provider Network 22%
Customer Service 15%
Communications 14%
Claims Resolution 12%
Claims Processing 11%

 

Source: 2011 eChoiceAdvisor Survey with 198 respondents from San Francisco Bay Area

featured comments

connor - (orinda, california)

"We like HealthNet - great customer service & Web site. We dislike HealthNet HMO for having to get referrals."

dakota - (concord, california)

"We don't like HealthNet for not providing coverage for occupational therapy for my child."