Stories About CIGNA

Jerry - (Modesto, California)

My doctor asked me to see him for special instructions before my colonoscopy. Aetna refused to pay even though the insurance policy is supposed to cover preventive services. So, I am on the hook for seeing my doctor to fully understand the instructions on how to eat orange jello before my colonoscopy... Read More

amanda - (San francisco, california)

"We chose Kaiser HMO because of cost and accessibility. The company owner and I collaborated when researching a variety of health insurance plans, and this specific plan was the best mix of affordable cost for the company owner, low co-pay for employees, and reasonable deductibles for yearly costs... Read More

Survey Findings About CIGNA

According to eChoiceAdvisor surveys, CIGNA seems to provide a good provider network , coverage for different products and services, and reasonable cost. Members like flexibility in choosing providers and prescription coverage especially.

Areas of member dissatisfaction seem to cluster around service, i.e., claim processing errors, logistics for getting specialist referrals, etc.

Table 1: % Members Dissatisfied with CIGNA Specific Plan Features

Claims processing 38%
Claims resolution 13%
Communications 13%
Costs 0%
Products & services 0%
Provider network 0%
Out-of-network care 0%
Specialist care 0%
Customer service 0%


Source: 2011 eChoiceAdvisor Survey with 200 respondents from San Francisco Bay Area

featured comments

kristen - (el cerito, california)

"We chose CIGNA HMO because it provides the best overall coverage. We can use any doctor. "

Fernandez - (concord, california)

"I chose CIGNA because it was one of three options offered. Meet my family's needs for healthcare."