Stories About Anthem/Blue Cross

Jerry - (Modesto, California)

My doctor asked me to see him for special instructions before my colonoscopy. Aetna refused to pay even though the insurance policy is supposed to cover preventive services. So, I am on the hook for seeing my doctor to fully understand the instructions on how to eat orange jello before my colonoscopy... Read More

amanda - (San francisco, california)

"We chose Kaiser HMO because of cost and accessibility. The company owner and I collaborated when researching a variety of health insurance plans, and this specific plan was the best mix of affordable cost for the company owner, low co-pay for employees, and reasonable deductibles for yearly costs... Read More

Survey Findings About Anthem/Blue Cross

Accordng to eChoiceAdvisor surveys, Anthem/Blue Cross seems to provide a good selection of providers within a HMO/PPO network. Members also like ease of getting specialist referrals and minimal paperwork requirement.

Areas of member dissatisfaction seem to cluster around plan premiums, coverage gaps (i.e., alternative care options), and coverage for people with less than ideal health conditions.

Table 1: % Members Dissatisfied with Anthem/Blue Cross Plan Features

Costs

33%

Out of network care 18%
Claims processing 18%
Claims resolution 15%
Products & services 11%
Communications 11%
Provider network 8%
Specialist care 5%
Customer service 3%


Source: 2011 eChoiceAdvisor Survey with 198 respondents from San Francisco Bay Area

featured comments

Kristie - (OAkland, California)

"We like Blue Cross HMO - services are through a PCP to coordinate and understand health history better. "

ron - (richmond, california)

"We dislike Blue Cross EPO (affiliated with State funded Healthy Families) for limited access to facilities and MDs who take it. "