Stories About Aetna

Jerry - (Modesto, California)

My doctor asked me to see him for special instructions before my colonoscopy. Aetna refused to pay even though the insurance policy is supposed to cover preventive services. So, I am on the hook for seeing my doctor to fully understand the instructions on how to eat orange jello before my colonoscopy... Read More

amanda - (San francisco, california)

"We chose Kaiser HMO because of cost and accessibility. The company owner and I collaborated when researching a variety of health insurance plans, and this specific plan was the best mix of affordable cost for the company owner, low co-pay for employees, and reasonable deductibles for yearly costs... Read More

Survey Findings about Aetna

According to eChoiceAdvisor surveys, Aetna seems to have a good reputation for a strong provider network, generous payments for specific products & services covered, and good customer service.

Areas of member dissatisfaction seem to cluster around cost in the form of high premiums (in some cases), high co-pay, and co-insurance for out-of-network care.

Table 1: % Members Dissatisfied with Aetna Plan Features

Costs 30%
Out of Network Care 25%
Claims Processing 24%
Claims Resolution 20%
Products and Services 15%
Customer Service 10%
Communication 5%
Provider Network 0%
Specialist Care 0%

Source: 2011 eChoiceAdvisor Survey with 198 respondents from San Francisco Bay Area

featured comments

Colin - (walnut creek, california)

"We dislike Aetna HMO because costs is high and benefits is low. I dislike my co-pay. I would prefer to pay none for co-pay."

nancy - (lafayette, california)

"We would recommend Aetna PPO, except if they had an option to have a $ 10 copay vs. $ 20. I would recommend that so that the coverage is 90/10, not 80/20."