Stories About Aetna
Jerry - (Modesto, California)
My doctor asked me to see him for special instructions before my colonoscopy. Aetna refused to pay even though the insurance policy is supposed to cover preventive services. So, I am on the hook for seeing my doctor to fully understand the instructions on how to eat orange jello before my colonoscopy... Read More
amanda - (San francisco, california)
"We chose Kaiser HMO because of cost and accessibility. The company owner and I collaborated when researching a variety of health insurance plans, and this specific plan was the best mix of affordable cost for the company owner, low co-pay for employees, and reasonable deductibles for yearly costs... Read More
Survey Findings about Aetna
According to eChoiceAdvisor surveys, Aetna seems to have a good reputation for a strong provider network, generous payments for specific products & services covered, and good customer service.
Areas of member dissatisfaction seem to cluster around cost in the form of high premiums (in some cases), high co-pay, and co-insurance for out-of-network care.
|Out of Network Care||25%|
|Products and Services||15%|
Source: 2011 eChoiceAdvisor Survey with 198 respondents from San Francisco Bay Area
Colin - (walnut creek, california)"We dislike Aetna HMO because costs is high and benefits is low. I dislike my co-pay. I would prefer to pay none for co-pay."
nancy - (lafayette, california)"We would recommend Aetna PPO, except if they had an option to have a $ 10 copay vs. $ 20. I would recommend that so that the coverage is 90/10, not 80/20."